Residential FAQ

1. What are the benefits of hiring a Professional House Cleaning Company?

As an established company, WnJ Services provides you with stability, resources, and peace of mind. Professional house cleaning companies deliver screened, qualified, trustworthy, dependable house cleaners to your door.

1. What kind of services do you offer?

• Vacuum & mop floors
• Wash & iron clothes
• Clean kitchens and bathrooms
• Wipe windows, furniture & home appliances
• Maintain garden landscapes

3. Can I trust the maids?

You can trust WnJ Services.

Our employees have all been background checked. WnJ Services sends screened, trusted, and dependable employees to your door. If we don’t trust someone to clean our own home or office, we're not going to send them to clean yours.

4. Do you require contracts?

Not for residential cleaning. We're happy to earn your business each time we clean, and we have built this company doing just that.

5. Do you bring the cleaning supplies and equipment?

We usually use the preferred cleaning products provided in your house.

6. Will you send the same maids each time?

Ofcourse. Just let us know your preference. We'll even rotate our teams at a client’s request so they can be sure they found just the perfect cleaning team for them. Since we send out cleaning teams, if a person is sick or on vacation, you can be assured of seeing a familiar face.

7. Do I have to be home when you clean?

Not at all. In fact, many clients prefer to give us a key so we can clean when they are away.

All keys are given a code designation and secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.

8. Why does the Initial Cleaning (first-time house cleaning) take longer?

House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 2 – 3 times longer than subsequent cleanings. We do charge a higher rate for one-time cleanings, as it obviously takes longer to clean a tub or shower that has a lot of build up than a tub that's been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.

9. I've never had cleaning service before, how do I start?

Call us for a free consultation - so you have an idea of the estimated cleaning time for your home.

Most people prefer an initial deep cleaning to start, then switch to routine cleaning service at a frequency that suits them. House cleaning is hard work, and a first cleaning or one-time is by far the most labour intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness. A first time deep cleaning can be 2 - 3 times longer than a routine cleaning.

Some people prefer to start using the compressed routine cleaning time and a priority list. Since it can take quite a bit more time to get the entire home up to that first high level of cleaning perfection, we'll hit your priority areas first, and as we continue to come and clean your home, the little 'extras' that make up a deep cleaning will be rotated in, and eventually we will have your entire home sparkling. (Usually within 2-3 cleanings).

Note that we cannot guarantee that we will be able to complete all items you have on your priority list, or get the entire house cleaned if you elect to go with a fixed, compressed time limit for cleaning, but we will do the best job we can and clean as much as possible within your time limits.

Some clients enjoy service on a frequent basis, and have us clean only their high priority, high traffic areas. That's perfectly fine with us! Just tell us the amount of time, give us your list and we're good to go!

The difference between all these options is simply your desires and expectations. We'll start up your service any way you'd like, and we'll work as hard as we can on what ever type of cleaning you prefer. We're here to make your life easier, just let us know how we can start.

Rest assured, no matter how we start, we don't mess around with clean.

10. I've never had cleaning service before, how do I get ready or prepare for the house cleaners?

First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should mention at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

It's fine to leave the cleaners a list, or email us at the office on any issue. We are happy to address very specific items even room by room. Put your list out every time the maids come, especially if your needs or priorities change week to week.

Please be aware that clutter will cause your cleaning to take a bit longer, if the amount of clutter is excessive. 

11. What days do you work?

We are available to make your home shine Monday through Saturday. Sunday’s are available too, though our cleaning rate is slightly higher this day.

Openings are available for either one-time, weekly, bi-weekly, or monthly cleaning services.

12. What time will you arrive?

An estimated time of arrival (ETA) will be provided when you make an appointment with us. The ETA will be as accurate as we can possibly make it (e.g. 11ish).

Each of our cleaning team has approximately 4-6 jobs scheduled each day. The clients scheduled before you, as well as our Penang traffic sometimes will impact the accuracy of our arrival time.

We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

13. Do you send a team or an individual to clean?

Depending on the size of your house or personal requests, we sometimes send a 2 person cleaning team if a client wants to complete the task in a shorter period of time.

14. Can I leave a note for the maid?

Definitely yes. It's a good idea to communicate either to the office or the house cleaning team if you want special attention to an area, or if you are pleased with the job or have concerns.

We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better.

Our employees strive to provide impeccable service, but we are human and misunderstandings happen occasionally.

We welcome the opportunity to improve our service to you.

15. How do I make payment?

Payment is due at the time of service. We prefer cash. Thanks.

16. Does WnJ Services charge for transportation?

Yes, we charge a flat rate fee of RM 5 for transportation per session.